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According to an AT&T study, more than 70% of business phone calls in the US are placed on hold for an average of 45 to 60 seconds each. While organizations try to minimize hold times, sometimes there’s nothing you can do except put the caller on hold while you transfer them to the correct department.

We all undeniably have hectic schedules, and they’re made even worse with unorganized meetings, impromptu playdates, and unscheduled yoga classes. To move or cancel appointments, your clients would generally have to pick up the phone and call someone, which can be a drag.

Small- and medium-sized businesses are often tempted to relegate their search engine optimization (SEO) analyses to the free reports offered by online platforms like WordPress and Google Analytics. Unfortunately, those reports rarely provide the details you need to make improvements.

Today’s businesses rely heavily on data to run their day-to-day operations. They use it for everything from building client relationships to developing marketing strategies and so much more. But without data backups, businesses stand to suffer from major losses and even end up closing up for good should any natural or human-made disaster occur.

Although a ransomware attack may seem targeted, you’re not the only one who’s been infected. Ransomware is spreading at an alarming rate, and the further it goes, the more resources are allocated to fighting it. If your data is held hostage, refer to this list of free decryptors you can use.

When you buy an Android mobile phone, the mobile carrier often installs certain apps onto the device. These apps, commonly referred to as bloatware, are usually tied into a service that the carrier offers. A majority of users, however, don’t want these apps.

Small businesses can accomplish a lot by implementing virtualization in their office IT network. Unfortunately, many SMBs shy away from it because of various misconceptions. Here are four myths about virtualization you should stop believing.
Myth #1 – Virtualization is too expensive for SMBs
Many people assume that the more advanced an IT solution is, the more expensive it is to install and maintain.

Google recently made changes to its search tools to prioritize mobile searches over web searches. Why has Google done this and what does this mean for businesses and users? Get the answers by reading on.

Google search works by using ‘bots.’ These bots are responsible for trawling through the web and sorting and categorizing websites based on the content, location, and other factors associated with the site to give users the most relevant search results.

If you’re a Mac user, you probably know that macOS has a built-in feature called Time Machine. This backup application is used to keep an up-to-date copy of all the files on your Mac. What’s unique about it is that it captures exactly what was on your Mac any day in the past, making it easy to recover files, emails, or media that may have been inadvertently deleted.